Our success history was not made overnight. Our success was made along many years of persistence and constant work by a lot of people… many of them, several decades after, are still working with us today.
A significant set of values, a tested and proven business model are FCTG DNA core, which allowed continuous growth, from an original two-floor bus in the 70s, huge discounts on air fares in the 80s, until having 4 times the number of stores and increasing profits from $4.4 M to $43 M in the 90s. Even the 2000 decade, when a world financial crisis was experienced in 2008, the FCTG force and DNA were essential to continue growing, accumulating in 2016 about 3000 stores in 14 countries and a profit of $345 millions.
The backbone of the Flight Centre organization structure is under the concept of the Family, Town and Tribe of the Stone Age. Our structure is simple, thin, flat and transparent, with accessible leaders. The priority of our Business Model is becoming one of the best and biggest operators of small business in the world. When it was implemented in the mid 90s, it became the most important dilemma for the evolution of the company, providing the framework that enabled Flight Center transition from a small company into a big corporation without imploding.
It also established a benchmark in the corporate excellence, and even today, companies consider Flight Centre as a business model due to its successful organization structure.